Paw Luck

All orders ship free, with care, from our London studio.

We accept returns only if your item is faulty, damaged upon arrival, or not as described.

Please email us at tinkly.service@gmail.com within 7 days of receiving your order.

Include your order number and a photo so we can help you quickly.

To be eligible, items must be:

• Unused
• In their original condition and packaging

We do not accept returns for:

• Change of mind
• Incorrect orders placed by the customer
• Minor differences in handmade details

For more details, please check on our Returns policies.

If your return is approved, you will need to cover return shipping costs unless we made a mistake.

We recommend tracked shipping, as we can’t be responsible for lost returns.

Once your item is received and inspected, we’ll email you. If approved, your refund will be processed within 5–10 business days to your original payment method.

Gifted items that arrive damaged or faulty can be replaced—just send us the order info.

Have a question?
We’re always here to help: tinkly.service@gmail.com